Frequently Asked Questions
How far in advance should I contact UniversalRent?
Usually, 2 months prior to the beginning of the lease (date you enter the apartment) is the optimum time frame required. We can also work much further in advance (6 months to a year) or closer to the lease date (a couple of days prior).
The research process is greatly improved if you select one or more apartments on the website along with your request.
How can I contact you?
The best way is through our website, filling out a request form . If you find apartments of great interest (if dates of availability, prices, location match your requirements) you can select them directly online, they will be forwarded to us along with your request.
Of course you can also contact us directly by phone, fax , regular email, skype.
I filled out a request form on the web, then what?
We receive the form in real time, and it is then forwarded to one of our specialized agents. You will receive a confirmation that your request has been received along with the name of the agent in charge of helping you. Usually, you will receive a proposal by email or a phone call to further discuss your needs.
After the first contact, it is basically a back and forth communication between you and the agent until we find the best proposal.
Which means of payment do you accept?
Agency Fees: Credit cards, Wire Transfer to our bank account, Certified checks, Bank checks, Money Order, Travelers Checks, Cash, Pay Pal account.
Rent and/or Security Deposit : any money due to the owner is sent or given directly by you. Most of the time, they accept money transfer, certified or bank checks, money order and sometimes Pay Pal accounts.
How often do you update your apartment listings on the website?
We update our listings on a continuous process. As soon as new dates, prices or apartments are made available, the website is updated.
Can I rent an apartment without being present (either in advance or from another town/country)?
Yes, absolutely. Because we can send you pictures of apartments and all information related to the rental using email, you can visualize what it is like without being present. The apartments are visited by someone from our team and we take digital pictures that are then posted on the website.
Going to our website, you can choose your future apartments from the comfort of your home. Our agents are knowledgeable of the rental markets in areas where we list apartments. You can turn to them for appropriate useful information.
What can I do if I don't have the time to search online or if I don't find what I'm looking for?
That's easy, send us an email with your requirements (dates, type of apartments, number of people, price range, location) or call us directly to speak to an agent. We will go out of our way to make proposals as fast as possible.
Do I have to pay something to have access to the apartment listings?
No, not at all! Browsing our website and getting information is totally free.
Do you charge fees?
Yes, only once the apartment has been found and the rental procedure agreed upon by all interested parties. Bed and Breakfast and Very Short Term Rentals (Vacation Rentals): prices on the website already include the agency fees.
Who are your customers?
Our customers are from around the world. They are individuals, families, tourists, business travelers and corporations.
What if a problem occurs?
We are always here to listen to your demands and in case you need to contact a manager or someone in a higher position you can do so at any time.
How and when do I get the keys for the apartment and do I return them?
When a lease agreement has been signed between yourself and the owner, the owner will, for the most part, greet you at your arrival and give you the keys. If this is not the case, the owner will make arrangements for you to get the keys prior to or upon your arrival. The same applies for returning the keys upon departure.
What happens if I want to stay longer than initially expected?
First, contact us to tell us you want to stay longer. We will contact the owner to find out if the apartment is available for the required extension term. If this is the case, we will be only too happy to extend your reservation.
I'm an owner. How can I list my apartment with you?
Please call us at any time. If you prefer, you can also send us a fax, an email or fill out our request form. As soon as we receive your request, you will be contacted by one of our agents.